Privacy Notice


TELEMEDIC, S.A. DE C.V. hereinafter THE COMPANY located at Guillermo González Camarena No. 1000, first floor, Colonia Centro Ciudad Santa Fe, C.P. 01210, Mexico D.F.

THE COMPANY recognizes the importance of the legitimate, controlled and informed treatment of your personal information and therefore provides you with our Privacy Notice, in order for you to acknowledge and accept our practices to obtain, use, store and treat, in general, your personal information in accordance with the Federal Law of Protection of Personal Data Held by Private Parties (hereinafter the “Law”).


Personal information compilation

Some of the personal information you voluntarily provide when you decide to hire our services, allowing us to contact you, conduct transactions that you have requested, carry out the billing of the services and products we provide, and receive our company benefits, may be:
– Identification information, such as: name, home address, date of birth, citizen identification number, telephone number, landline or mobile, fax, email.
– Academic information, such as: educational background, degrees, professional license number, specialties, and certifications.
– Labor information, such as: job position, work address, e-mail, telephone number and fax.
– Billing information, such as: entity in charge, address, Tax ID.
– Financial information, such as: bank account information, payment method.


Use of personal information

The personal information obtained by reason of a relationship derived from our services whose processing is necessary to comply with obligations arising from such relationship, will be used only to provide the requested services, sending communication regarding the subject matter, conduct billing, hiring the services or products you offer, attaining the payments for these services or products, formalizing in contracts or other documents the relationship between the parties.

Your personal information may be used for purposes other than those mentioned above or included in the Privacy Notices, to be made available; provided that such purposes are compatible with the above described and may be considered analogous.


Transfer of personal information

THE COMPANY may transmit the information obtained from its customers to any individuals and/or entities with which there is a commercial link and/or relationship to provide limited services on behalf of THE COMPANY; packaging, mailing and answer customer questions about products and services, sending information about our products, special offers and other new services. We will provide to those companies only the personal information they need in order to deliver their services. Who shall be bound to protect and use the information in terms of this Privacy Notice and any of the grounds specified by the Law.

Likewise, THE COMPANY has concluded agreements with Multiple Bank Institutions to carry out the collection for our services and the products acquired by our clients, for which COMPANY agrees to disclose them only the information needed for such purpose, along with the terms and conditions of this notice, in order to bound such Institutions to comply with the confidential treatment of your information and the terms of this notice.

THE COMPANY may transfer personal information in the following cases:

A. When the information is transferred ? to holding companies, subsidiaries or affiliates under the common control, or a parent company or any associate company of the same group that operates under the same internal processes and policies;

B. When the transfer is necessary by virtue of an agreement, concerted or in process of being concerted, in the interest of the title holder, a responsible entity or third party;

C. When transfer is necessary or legally required to ensure a public interest or for the procurement or administration of justice;

D. When the transfer is required for the recognition, exercise or defense of a legal right in a judicial process and

E. When the transfer is necessary for the maintenance of compliance of a judicial relationship between the responsible entity and the holder.


Rights of the holder of personal information

As holder of personal information, you can exercise before the Personal Data Protection Controller, the rights of access, rectification, cancelation and opposition (“ARCO” rights). Also, you may revoke at any time, granted consent, necessary for handling of your personal data, restrict the use or disclosure.
The above, by sending your request, in the terms established by the Law, at the following email address: or by contacting us Toll Free from the Mexican Republic (0152 55) 1084 1084, from Mexico City?s metropolitan area (0152 55) 1084 1084.


Security measures

THE COMPANY has adopted and maintains the necessary security, administrative, technical and physical measures, in order to protect your personal information against damage, loss, alteration, destruction or unauthorized use, or access.


Other type of Information
Cookies are text files that are automatically downloaded and stored on the hard drive of the user’s computer equipment while navigating a specific website that allows the Internet server to recall some information about the user, including their preferences for the display of pages on that server, name and password.
Likewise, web beacons are images embedded in a web page or email, which may be used to monitor the behavior of a visitor, and store information about the user’s IP address, length of interaction time on that page and the type of browser used, among others.


Changes to the privacy notice
In case of total or substantial changes to this Privacy Notice or the one given to you, at any point, the updated version will be available in our website


If you have questions or comments regarding the Privacy Notice, please contact the Personal Data Protection Controller, through the following email address

In terms of the Law and its regulations, we inform you that in case of a negative response to ARCO rights applications or disagreement with it, you may file at the Federal Institute for Access to Information and Data Protection, the corresponding Rights Protection Application in the timing and terms set by the Law and its Regulations.

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